PRIVACY

Privacy Policy for Caltra AI

Effective Date: 26 June 2026

Contact: suppcaltraai@gmail.com

Caltra AI respects your privacy. This Privacy Policy explains how Caltra AI collects, uses, stores, protects, and shares information when you use our mobile app, website, community features, AI tools, scanning tools, subscriptions, and related services.

By using Caltra AI, you agree to the collection and use of information described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the app.

1. About Caltra AI

Caltra AI is a nutrition, fitness, and lifestyle tracking app designed to help users scan meals, barcodes, water, and supplements, estimate calories and macros, track daily goals, use AI nutrition tools, and interact with community features.

Caltra AI is not a medical device and does not provide medical advice, diagnosis, or treatment. Any nutrition, supplement, fitness, or AI-generated information provided by the app is for general informational purposes only.

2. Information We Collect

Depending on how you use the app, Caltra AI may collect the following types of information.

Account Information

When you create an account, sign in, or use community features, we may collect:

  • Email address
  • Username or display name
  • Profile photo
  • Apple Sign In identifier, if you use Apple Sign In
  • Account settings and preferences
  • Login and authentication information

If you use Apple Sign In and choose to hide your email address, Apple may provide us with a private relay email address instead of your personal email address.

Caltra AI may collect information you enter, scan, generate, or save in the app, including:

  • Meals, food logs, calories, macros, and nutrition targets
  • Barcode scan results and saved food products
  • Water intake logs
  • Supplement logs and supplement timing
  • Protein powder or supplement product information
  • Body profile information, such as height, weight, age, activity level, goals, and preferences
  • Progress, streaks, badges, and goal tracking data
  • AI-generated nutrition summaries, suggestions, and insights

This information may be considered sensitive or health-related depending on your location. You should only enter information you are comfortable storing and using within the app.

Photos, Camera, and Scan Data

When you use scanning features, Caltra AI may process:

  • Meal photos
  • Barcode images or barcode numbers
  • Water scan images
  • Supplement or product scan images
  • Image metadata needed to process scans
  • Scan results generated by AI or nutrition databases

Photos and scan data may be processed on your device and/or sent to our backend services or third-party AI/image analysis providers to generate results. Caltra AI does not guarantee that scan results are always accurate.

AI Chat and AI Tool Data

When you use AI features, we may process:

  • Messages you send to the AI assistant
  • Nutrition, meal, supplement, goal, and profile context used to personalise responses
  • AI-generated responses
  • Feedback or corrections you provide to improve your experience

AI responses may be generated using third-party AI model providers. Information sent to AI services is used to provide the requested app functionality and may be processed according to those providers’ own terms and privacy practices.

Community and Social Features

If you use community features, we may collect and display:

  • Posts, comments, likes, replies, and reactions
  • Public profile information
  • Community memberships
  • Friend requests and social interactions
  • Profile photos, badges, streaks, and display names
  • Notifications related to community activity

Information you post in public or shared areas of the app may be visible to other users. You should not post information you want to keep private.

Subscription and Purchase Information

If you purchase a subscription, payment is handled by Apple through the App Store. Caltra AI does not collect or store your full payment card details.

We may receive limited subscription-related information from Apple, such as:

  • Subscription status
  • Product purchased
  • Purchase or renewal status
  • Expiry or cancellation information
  • App Store transaction identifiers

This information is used to unlock paid features, verify purchases, prevent fraud, and manage subscription access.

Device, App Usage, and Technical Information

We may collect technical and usage information, including:

  • Device type and operating system
  • App version
  • Feature usage
  • Crash reports and diagnostics
  • Performance logs
  • Error messages
  • Security and abuse-prevention logs
  • Approximate region or country, where available

This information helps us improve the app, fix bugs, protect users, and maintain service reliability.

Support Communications

If you contact us for support, we may collect:

  • Your email address
  • The content of your message
  • Screenshots or files you provide
  • Details needed to investigate your issue

3. How We Use Information

Caltra AI uses information to:

  • Provide, operate, and improve the app
  • Create and manage user accounts
  • Save meals, scans, goals, supplements, water logs, and progress
  • Generate calorie, macro, nutrition, and supplement insights
  • Power AI chat and personalised suggestions
  • Process food, barcode, water, and supplement scans
  • Enable community posts, profiles, notifications, and interactions
  • Manage subscriptions and paid feature access
  • Provide customer support
  • Detect, prevent, and respond to fraud, abuse, security issues, or technical problems
  • Improve app performance, reliability, and user experience
  • Comply with legal obligations

4. AI, Nutrition, and Health Disclaimer

Caltra AI may use artificial intelligence to estimate food items, calories, macros, supplement information, hydration, and related insights. AI-generated results may be incomplete, inaccurate, or unsuitable for your specific circumstances.

Caltra AI does not replace professional medical, nutritional, or fitness advice. You should speak with a qualified healthcare professional before making major changes to your diet, supplement routine, training plan, or health-related behaviour.

If you have allergies, medical conditions, dietary restrictions, or supplement safety concerns, do not rely solely on Caltra AI.

5. How We Store Information

Information may be stored:

  • Locally on your device
  • In Apple services such as iCloud or CloudKit, where enabled
  • On Caltra AI backend servers
  • With trusted service providers that help us operate the app
  • In secure databases used for accounts, logs, community features, and app functionality

We use reasonable technical and organisational measures to protect user information. However, no method of electronic storage or transmission is completely secure.

6. When We Share Information

We do not sell your personal information.

We may share information only when necessary for the following purposes:

Service Providers

We may share information with trusted providers that help us operate the app, such as:

  • Cloud hosting providers
  • Database providers
  • Authentication providers
  • AI model and image analysis providers
  • Analytics, diagnostics, or crash reporting providers
  • App Store subscription and purchase verification services

These providers are only given access to information needed to perform their services.

Apple and App Store Services

If you use Apple Sign In, iCloud, CloudKit, TestFlight, App Store subscriptions, or other Apple services, Apple may process information according to Apple’s own privacy policies and terms.

We may disclose information if required to:

  • Comply with applicable laws or legal requests
  • Enforce our terms or policies
  • Investigate fraud, abuse, or security issues
  • Protect the rights, safety, or property of users, Caltra AI, or others
  • Respond to emergencies or harmful activity

Business Transfers

If Caltra AI is involved in a merger, sale, acquisition, financing, restructuring, or transfer of assets, user information may be transferred as part of that transaction, subject to appropriate privacy protections.

7. Community Content and Public Information

Some information you provide may be visible to other users, including:

  • Username or display name
  • Profile photo
  • Public posts and comments
  • Community activity
  • Badges, streaks, or public profile details
  • Information you choose to share in communities

You are responsible for the information you post or share publicly. Do not share private, sensitive, or confidential information in community areas.

8. Data Retention

We keep information for as long as needed to:

  • Provide the app and its features
  • Maintain your account
  • Store your logs, scans, goals, and preferences
  • Comply with legal obligations
  • Resolve disputes
  • Prevent abuse or fraud
  • Improve security and reliability

You may request deletion of your account or personal information by contacting us at suppcaltraai@gmail.com. Some information may be retained where required for legal, security, fraud-prevention, backup, or legitimate business purposes.

9. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account or personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your information
  • Make a privacy complaint

To make a request, contact us at suppcaltraai@gmail.com.

We may need to verify your identity before processing certain requests.

10. Deleting Your Account or Data

You can request account or data deletion by emailing:

suppcaltraai@gmail.com

Please include the email address or account details linked to your Caltra AI account so we can identify your account.

Deleting your account may remove access to saved meals, scans, logs, goals, community content, and subscription-linked app features. App Store subscriptions must be managed separately through your Apple ID subscription settings.

11. Children’s Privacy

Caltra AI is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take reasonable steps to delete it.

If you are under the age required to use online services in your country, you should only use Caltra AI with permission from a parent or guardian.

12. International Users

Caltra AI may be operated from Australia and may use service providers located in other countries. This means your information may be processed or stored outside your country of residence.

Where required, we take reasonable steps to protect personal information when it is transferred internationally.

13. Security

We use reasonable safeguards to protect information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

  • Secure authentication
  • Encrypted connections where supported
  • Access controls
  • Server-side security measures
  • Monitoring for abuse or technical issues
  • Limiting access to information where possible

However, no app, website, server, or internet transmission can be guaranteed to be completely secure.

Caltra AI may include links, integrations, APIs, or services provided by third parties. We are not responsible for the privacy practices, content, or security of third-party services.

You should review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we may notify you by updating the effective date, posting a notice in the app, or using another reasonable method.

Your continued use of Caltra AI after the Privacy Policy is updated means you accept the updated policy.

16. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or how your information is handled, contact us at:

Caltra AI Support Email: suppcaltraai@gmail.com